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Terms and Conditions for ScaleCore Solutions

Please Read and Agree to Our Terms & Conditions

Welcome to ScaleCore Solutions. By engaging our services, placing an order, or using our website, you ("the Client") acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you and ScaleCore Solutions.

Our Services

ScaleCore Solutions provides digital services including, but not limited to:

Website Design & Development
E-Commerce Development
Search Engine Optimization (SEO)
Website Maintenance
Digital Marketing

The scope, timeline, and pricing for each project will be agreed upon before work begins.

Website Design Policy

ScaleCore Solutions reserves the right to refuse or terminate any project that contains or promotes:

Illegal activities
Hate speech or discriminatory content
Pornographic or adult material
Violent, abusive, or offensive content
Fraudulent or misleading information
Content that infringes copyright or intellectual property rights

We reserve the right to suspend or terminate hosting or website services if such content is identified after deployment.

Project Delivery

Project timelines are estimates and may vary depending on client feedback, requested revisions, availability of required content, and third-party service providers. Delays caused by incomplete information or delayed approvals from the Client may extend the project schedule.

Client Responsibilities

Project quotations include only the number of revisions specified in the quotation or proposal. Additional revisions or changes beyond the agreed scope may incur additional charges. Major design or functionality changes requested after approval may be treated as a new project.

Revisions

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Website Ownership

Upon full payment, ownership of the completed website and approved deliverables will be transferred to the Client unless otherwise agreed in writing.ScaleCore Solutions retains ownership of its internal development tools, reusable code libraries, frameworks, and proprietary components unless explicitly stated otherwise.

Portfolio Rights

Unless otherwise agreed in writing, ScaleCore Solutions reserves the right to display completed projects in our portfolio, website, marketing materials, and social media channels. Confidential information will never be disclosed without the Client's permission.

Website Credit

ScaleCore Solutions may include a small website credit such as "Website Designed by ScaleCore Solutions" in the website footer. This credit may be removed upon request or where otherwise agreed during the project.

Domain & Hosting Renewal

Clients are responsible for renewing their domain names and web hosting services before their expiration dates.ScaleCore Solutions may send reminder emails before expiry; however, it remains the Client's responsibility to ensure timely renewal.Clients should provide an active email address and contact number to receive important renewal notices. ScaleCore Solutions shall not be liable for service interruptions, domain expiration, or data loss resulting from missed renewals.

Payments

Invoices must be paid according to the agreed payment schedule.

Project delays
Suspension of services
Temporary website suspension
Additional late payment charges where applicable

Outstanding balances must be fully settled before website launch or transfer of ownership.

Cancellation & Refund Policy

If a Client cancels a project after work has commenced, payments already made are generally non-refundable. Completed work will be charged based on the progress of the project, and any third-party costs already incurred remain payable.If ScaleCore Solutions is unable to deliver the agreed services due to our own fault, an appropriate partial or full refund may be provided at our discretion.

Maintenance & Support

Website maintenance or technical support is provided only if included in the purchased service or maintenance plan. Requests outside the agreed scope may be billed separately.

Third-Party Services

Projects may integrate third-party services including:

Google
Meta
Stripe
PayPal
WooCommerce
Elementor
Cloudflare
Web Hosting Providers

ScaleCore Solutions is not responsible for downtime, policy changes, pricing adjustments, or technical issues caused by third-party providers.

Limitation of Liability

ScaleCore Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to:

Loss of profits
Business interruption
Loss of data
Search engine ranking changes
Third-party service failures

Our maximum liability shall not exceed the total amount paid by the Client for the affected service.

Changes to These Terms

ScaleCore Solutions reserves the right to update or modify these Terms & Conditions at any time. Any changes become effective immediately upon publication on this website.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:
ScaleCore Solution
Phone: +60 11-6062 7618
Location: KualaLumpur, Malaysia